We welcome all types of feedback from our Residents and their families about their experiences with Ability Hut.
Feedback may include:
- Compliments: These are things that you think we’re doing well or may be recognition of a staff person who has helped. By telling us what you like, we can aim to continue to do these things and provide feedback to staff.
- Suggestions: Your ideas on how we can improve things or do things better can help us to improve our services and ensure they meet your needs and wants.
- Complaints: We want to know when you’re not happy about an experience you’ve had with Ability Hut. A complaint can be about a person, a service or something you have experienced. We will respond to any complaints received within three working days.
How you can provide feedback to Ability Hut?
In person or by phone:
Feel free to make a time to meet the Executive Officer or speak with him on the phone.
Phone: 0476 394 098
Or you can lodge a compliment, suggestion or complaint by emailing: peterspyker@abilityhut.com.au
Alternatively, you can lodge a complaint directly with the NDIS Commissioner.
Phone: 1800 035 544
Moore information and a complaints form is available on their website: www.ndiscommission.gov.au.
Your feedback is vital to ensure we offer the highest quality service.
Please be assured that your comments will in no way disadvantage or jeopardise the support you receive from Ability Hut.